Home Accounting Support
Questions, problems or ideas? We are happy to help.
Contact us
Email: support@sheleh.app
We usually reply within 1–2 days. Please never send us your PIN, password or recovery code — we will never ask for them.
Frequently asked questions
I forgot my PIN
On the PIN screen tap Forgot PIN? Use recovery code and enter your Master Recovery Code, then set a new PIN. Your data is encrypted on your device and we do not have your keys, so without the PIN or the recovery code it cannot be recovered by anyone, including us. Keep the recovery code somewhere safe (Settings → Master Recovery Code).
I forgot my account password
On the sign-in screen tap Forgot Password? and follow the link in the email to choose a new password. If the email does not arrive, check your spam folder. Changing the password does not affect your data or PIN.
Are my payments stored in the cloud?
No. Your lists and payments are encrypted and stored only on your device. Your account is used for signing in; nothing you enter in the app is uploaded. See the Privacy Policy.
What does "skipped" mean?
Each payment in a month is unpaid, paid or skipped. Skipped means "not paying this month": it counts as 0 in totals and statistics and does not trigger reminders.
How do I hide a payment I no longer make?
Open the payment and turn on Archived. It disappears from future months but stays in the history and statistics. Archived payments are listed under Settings → Archived payments.
How do I delete my account?
In the app go to Settings → Delete account and confirm with your password. Your account is deleted immediately and the data on the device is erased. You can also email us and we will delete it for you.