SecureNotebook Support
Need help with SecureNotebook? Find answers to frequently asked questions below or get in touch with our support team.
Contact Support
If you encounter any issues, have feature suggestions, or need assistance with your account, send us an email:
Email: support@sheleh.app
We typically reply within 24–48 hours.
Frequently Asked Questions
Can you recover my notes if I lose my master key/password?
Due to our end-to-end zero-knowledge encryption model, we do not have access to your encryption keys. If you lose your credentials and recovery code, your notes cannot be decrypted or recovered by anyone, including our support team.
How does multi-device synchronization work?
Your notes are encrypted locally on your device before being transmitted to the cloud. When you connect another authorized device, it securely pulls and decrypts the database using your private key.
How do I delete my account and synchronized data?
You can permanently delete your synchronized account and all cloud-stored encrypted data directly from the app settings, or request a complete purge by emailing support at support@sheleh.app.